Refund policy

15. Returns and Refunds

(1) We accept returns for sealed, unopened products within 14 days of the delivery date. (2) To qualify for a refund, items must be returned in their original condition and packaging, free from any signs of tampering or damage.

(3) To initiate a return, please contact us at support@thealtreserve.co.uk.with your order number and a brief explanation of the reason for return. (4) We will review your request and provide further instructions, including the appropriate return address and any applicable reference details.

(5) Opened, used, or tampered products—including individual booster packs or boxes—are not eligible for return or refund unless confirmed to be faulty. (6) If your item arrives damaged or defective, you must notify us within 48 hours of delivery and include clear photographic evidence to support your claim.

(7) Once we receive and inspect the returned product, approved refunds will be issued to your original payment method within 5–10 business days. (8) Return shipping costs are the responsibility of the customer unless the product was delivered in error or found to be faulty upon inspection.

(9) We do not offer refunds for: (a) a change of mind after a product has been opened, (b) dissatisfaction with pack contents or pull rates, or (c) minor cosmetic imperfections to external packaging that do not affect the usability or condition of the product inside.

(10) Refunds will only be processed once the returned item has been received and verified by our team. (11) We reserve the right to reject any return that fails to meet the above criteria or appears to have been deliberately tampered with.