Terms of service
Last updated: August 11, 2025
Terms of service – Introduction
Welcome to The Alt Reserve. These Terms of service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site, browsing our offerings, or placing an order, you agree to be legally bound by these Terms. If you do not accept or agree to them, you must refrain from using our website or making any purchases through it.
Throughout these Terms, references to “The Alt Reserve,” “we,” “us,” and “our” refer to the business entity that owns and operates this website and offers goods and services to customers located within the United Kingdom. References to “you” and “your” refer to the individual user, customer, or visitor accessing the website or engaging with our services, whether as a guest or as someone with a registered account.
These Terms apply to all users of the website, including but not limited to browsers, customers, and individuals placing orders. They are intended to ensure transparency, compliance, and a positive experience for both parties. We recommend that you read them carefully and check this page periodically, as we reserve the right to update or amend these Terms at any time. Changes will take effect immediately upon publication on our website, and continued use of the site will constitute your acceptance of any such revisions.
The Alt Reserve operates as a UK-based online store specialising in the sale of Pokémon trading cards, sealed packs, and related merchandise. Our website is hosted and powered by Shopify Inc., an established e-commerce platform that enables us to securely offer our products and manage transactions. As such, Shopify’s infrastructure supports our checkout system, payment processing, and general data handling in compliance with UK data protection laws.
If you have any questions or concerns regarding these Terms or any other part of your interaction with us, you are encouraged to contact us via our customer support email: support@thealtreserve.co.uk.
1. Intellectual Property Notice
(1) All content and materials on The Alt Reserve website—including but not limited to our brand name, logo, graphics, text, layout design, icons, product photography, and digital assets—are the exclusive property of The Alt Reserve or its licensors and are protected under applicable intellectual property laws in the United Kingdom and internationally.
(2) All written content, code, banners, user interface designs, and visual elements on our site are protected under the UK Copyright, Designs and Patents Act 1988, along with relevant international copyright treaties. (3) No part of this site may be reproduced, republished, distributed, or otherwise exploited without prior written consent from The Alt Reserve.
(4) Users are not permitted, without express authorisation, to use, copy, download, republish, display, or mirror any portion of this site for commercial or public purposes. (5) Creating derivative works, exploiting, or embedding our branding or designs in other materials is strictly prohibited, including the use of hidden text or meta-tags referencing our intellectual property.
(6) Certain visual references or product names, such as those associated with Pokémon Trading Card Game (TCG), are the intellectual property of their respective rights holders, including The Pokémon Company International, Nintendo, Creatures Inc., and Game Freak Inc. (7) These elements are used strictly for descriptive and identification purposes under fair use. The Alt Reserve is not affiliated with, endorsed by, or sponsored by any of these companies, and no ownership is claimed over their intellectual property.
(8) We respect the intellectual property rights of others. If you believe that any content on this website infringes your copyright, you may submit a Digital Millennium Copyright Act (DMCA) takedown request. (9) This request must include your full name and contact information, a description of the copyrighted work, the URL or location of the infringing content, a statement that you believe in good faith that the use is unauthorised, and a declaration that the information you are providing is accurate and that you are authorised to act on behalf of the rights holder.
DMCA notices should be sent to: support@thealtreserve.co.uk
(10) Any unauthorised use of The Alt Reserve’s intellectual property will be treated as an infringement and may result in civil or criminal penalties. (11) We reserve the right to pursue injunctive relief, financial damages, and any other legal remedies available under applicable law.
2. Governing Law
(1) These Terms & Conditions, and any separate agreements under which we provide goods or services, are governed by and construed in accordance with the laws of England and Wales. (2) By using this website or making a purchase, you agree that any dispute, claim, or controversy arising out of or in connection with The Alt Reserve—including use of this website, our services, or any products purchased—will fall under the exclusive jurisdiction of the courts of England and Wales. (3) You waive any objection to such jurisdiction or venue and agree not to bring any dispute before any other court or jurisdiction. (4) This clause applies regardless of the country or location from which you access our services.
(5) In accordance with UK and EU consumer law, if you are a consumer and a dispute arises that cannot be resolved directly with us, you may use an approved Alternative Dispute Resolution (ADR) body to seek a resolution. (6) While we are not currently subscribed to any specific ADR provider, you may access the European Commission’s Online Dispute Resolution (ODR) platform, which offers an independent mechanism for resolving disputes related to online sales:
🔗 https://ec.europa.eu/consumers/odr
(7) Please note that while you are free to use the ODR platform, The Alt Reserve is not obliged to participate in ADR procedures and reserves the right to resolve disputes through court proceedings unless otherwise agreed in writing.
3. Prohibited Use / Website Misuse
(1) By accessing and using The Alt Reserve website, you agree to do so only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by any third party.
(2) You must not misuse this website or its content by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. (3) You must not attempt to gain unauthorised access to our servers, databases, or any other part of the website, or assist others in doing so.
(4) You are strictly prohibited from using automated systems, bots, or scripts to access, copy, monitor, or interact with the website or any of its data. (5) This includes scraping product listings, pricing, or content without our express written consent.
(6) You must not use our website or branding in any way that could damage, disable, overburden, or impair our infrastructure or interfere with the proper functioning of the site.
(7) You may not use the site or its content to engage in fraudulent activities, impersonate The Alt Reserve or other users, solicit other users for commercial purposes, or violate any applicable UK laws or regulations.
(8) We reserve the right to suspend or permanently ban access to our website for any user who violates these terms or engages in any misuse of our platform, and we may pursue legal action where necessary.
4. Third-Party Links and Services
(1) The Alt Reserve website may contain links to third-party websites, platforms, or services that are not owned or operated by us. (2) These may include, but are not limited to, payment gateways, shipping partners, external content, social media platforms, or affiliate links.
(3) These third-party sites are provided for your convenience and informational purposes only. (4) We do not endorse or accept responsibility for the content, policies, or practices of any third-party websites or services.
(5) If you choose to access a third-party site linked from our website, you do so entirely at your own risk. (6) It is your responsibility to review the terms and privacy policies of those third-party platforms before using them.
(7) The Alt Reserve is not liable for any loss or damage that may arise from your interaction with, reliance on, or use of any third-party links or services made accessible through our website.
(8) Additionally, we do not guarantee the availability, accuracy, or reliability of any third-party content, and we reserve the right to remove or modify external links at our sole discretion.
5. Limitations of Liability
(1) While The Alt Reserve takes reasonable steps to ensure the accuracy and reliability of the information, services, and products provided through our website, we do not guarantee that the website will always be available or entirely error-free. (2) Product descriptions, pricing, or availability may not always be current or fully accurate. (3) We do not guarantee uninterrupted performance from third-party platforms or services we rely on, such as payment gateways or courier services. (4) We reserve the right to make changes to product listings, pricing, or site content at any time without notice.
(5) To the fullest extent permitted under UK law, The Alt Reserve shall not be held liable for any loss or damage arising from the use or inability to use our website. (6) This includes but is not limited to delays in delivery, unavailability of products, or any financial or reputational impact resulting from your use of our services. (7) We will not be liable for indirect losses such as lost profits, loss of data, loss of goodwill or reputation, or lost business opportunities. (8) We are also not responsible for any unauthorised access to your account or personal data, or for any viruses or malicious software acquired through use of our website. (9) These limitations apply regardless of whether the claim arises from contract, tort (including negligence), breach of statutory duty, or any other legal theory.
(10) In the event that The Alt Reserve is found liable for any damages, our maximum total liability shall not exceed the total amount you paid to us for the order or transaction in question, unless a higher amount is required by law.
(11) Nothing in these Terms & Conditions is intended to limit or exclude our liability for death or personal injury caused by our negligence. (12) We also do not limit or exclude liability for fraud or fraudulent misrepresentation. (13) Additionally, these Terms do not affect your statutory rights under UK consumer law, including your right to receive goods that are as described, of satisfactory quality, and fit for their intended purpose.
6. Age Requirements
6.1. Website Use and Purchasing
(1) The Alt Reserve offers trading cards and related accessories that are suitable for individuals of all ages. (2) However, purchases from this website must be completed either by individuals aged 18 or over, or by minors who are acting with the express consent and supervision of a parent or legal guardian. (3) By placing an order, you confirm that you are either over the age of 18, a parent or legal guardian making a purchase on behalf of a minor, or a minor who has received permission to use the payment method being used for the transaction.
6.2. UK Contract Law Notice
(4) Under UK contract law, individuals under the age of 18 generally lack the legal capacity to enter into binding contracts, except for the purchase of necessities. (5) Pokémon cards and accessories are not classified as necessities, and therefore purchases made by minors without appropriate consent may be voidable. (6) The Alt Reserve reserves the right to cancel any order suspected of being placed by a minor without valid authorisation. (7) We may request proof of age or parental consent when necessary and may seek the return of goods or funds in the case of unauthorised transactions.
6.3. Website Access and Account Use
(8) Although the website may be browsed by individuals of any age, only users aged 18 or over are permitted to create accounts or place orders. (9) The Alt Reserve does not knowingly collect personal data from users under 18 years old. (10) Under the UK General Data Protection Regulation (UK GDPR), children under the age of 13 cannot legally consent to the collection of their personal information. (11) Users aged 13 to 17 must have a parent or guardian’s consent to use interactive features of the website, such as account creation or newsletter subscriptions. (12) If we become aware that a user under 18 has submitted personal data without appropriate consent, we will take steps to delete the information in accordance with our Privacy Policy.
6.4. Liability and Enforcement
(13) We reserve the right to request proof of age at any time and to cancel or refund any orders that breach our age restriction policy. (14) We may restrict or terminate access to the website or its services if there is reason to believe that the age requirement terms are being misused. (15) If you are a parent or legal guardian and believe that your child has accessed our website or made a purchase without consent, please contact us at: support@thealtreserve.co.uk.
7. User Accounts
(1) To access certain features of our website, such as order history, tracking, or saved preferences, you may choose to create a user account on The Alt Reserve. (2) Account registration is optional but may enhance your shopping experience and provide access to future features or promotions.
(3) When creating an account, you must provide accurate, current, and complete information. (4) You are responsible for maintaining the confidentiality of your login credentials and are solely accountable for all activity that occurs under your account.
(5) If you suspect unauthorised access to your account or believe your password has been compromised, you must notify us immediately at support@thealtreserve.co.uk. (6) We reserve the right to suspend or terminate any account that we believe has been used fraudulently, in breach of these Terms and Conditions, or in a manner that may harm our platform or reputation.
(7) We may, at our discretion, refuse account creation, restrict access, or remove an account entirely where there is evidence of misuse or violation of our policies. (8) The Alt Reserve will not be liable for any loss or damage resulting from your failure to maintain the confidentiality of your login credentials.
8. Our Privacy Commitment
(1) We take your privacy seriously and are committed to protecting your personal data as a customer of The Alt Reserve. (2) We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. (3) We only collect personal information that is necessary to fulfil your order, deliver products, communicate with you, and improve our services. (4) Under no circumstances do we sell or rent your personal data to third parties.
(5) Your personal information is only shared with trusted service providers such as payment processors and courier companies, and only to the extent necessary to complete your purchase and deliver your order. (6) All data is stored securely using systems that comply with strict security standards, including those managed through the Shopify platform.
(7) You have full rights under UK data protection law to access, correct, or request deletion of your personal information at any time. (8) We are fully transparent about how your data is used and processed, and we welcome all questions or concerns about your privacy.
(9) If you have any privacy-related concerns or would like to make a data request, you may contact us at any time using the details provided in our Privacy Policy. (10) For complete information regarding the types of data we collect, how it is used, and how you can manage it, please refer to our full Privacy Policy below.
9. Privacy Policy
9.1. Introduction
(1) This Privacy Policy outlines how The Alt Reserve ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website, interact with us, or make a purchase. (2) We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. (3) By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
9.2. Data We Collect
(4) We may collect and process the following categories of personal data: identity data such as your name and date of birth (where necessary); contact data including email address, billing and delivery addresses, and phone number; account data such as usernames and encrypted passwords (if you register an account); and payment data including method and transaction details, processed securely by trusted third-party providers—note that we do not store full card details. (5) Additionally, we may collect transaction data such as your order history and products purchased; technical data including IP address, browser type/version, device type, and operating system; and usage data based on website navigation, page activity, and preferences gathered through cookies and analytics.
9.3. How We Use Your Data
(6) We only use your personal data where we have a valid legal basis to do so. (7) Uses include processing and fulfilling your orders, creating and managing customer accounts, communicating with you regarding your purchases, support, or site updates, and—if you provide consent—sending marketing communications. (8) We also use your data to improve website functionality through analytics, and to comply with applicable legal or regulatory obligations.
9.4. Lawful Bases for Processing
(9) We rely on several lawful bases under UK GDPR to process your personal data. (10) These include the basis of contract, where processing is necessary to fulfil your orders or provide customer service; consent, for non-essential marketing communications; legal obligation, for tax, fraud prevention, or compliance with regulatory requirements; and legitimate interest, which allows us to operate, improve, and secure our website while ensuring a fair balance between our interests and your rights.
9.5. Sharing Your Data
(11) We do not sell or rent your personal data to any third party. (12) However, we may share your information with trusted service providers who support essential business operations, including payment processors such as Stripe and PayPal, delivery partners like Royal Mail and DPD, and technology platforms such as Shopify and Google Analytics. (13) We may also disclose personal information if legally required to comply with law enforcement or regulatory authorities. (14) All third parties that receive your data are contractually obligated to maintain its confidentiality and apply appropriate security measures.
9.6. Data Security
(15) We take data protection seriously and implement a range of security measures, including SSL encryption, access controls, secure data storage, and regular system monitoring. (16) Despite our efforts, no online platform can guarantee 100% security, and you acknowledge that sharing information online carries inherent risks.
9.7. Data Retention
(17) We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy. (18) This may include satisfying legal, accounting, or tax obligations; managing returns and warranties; or supporting fraud detection and prevention. (19) You may request the deletion of your personal data at any time by contacting us directly (see contact details below).
9.8. Your Rights Under UK GDPR
(20) You have a number of rights under the UK GDPR, including the right to access a copy of your data, the right to correct inaccurate or incomplete information, and the right to request deletion of your personal data (also known as the "right to be forgotten"). (21) You may also request that we restrict the use of your data, object to processing based on our legitimate interests, and ask for your data to be transferred to another provider where applicable. (22) To exercise any of these rights, please contact us at: support@thealtreserve.co.uk.
9.9. Cookies
(23) Our website uses cookies and similar technologies to enhance your experience. (24) These cookies help us improve website functionality, analyse traffic and behaviour, and remember settings or cart contents. (25) You may manage or disable cookies at any time through your browser settings. (26) For more detailed information, please refer to our separate Cookie Policy.
9.10 Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you (27). Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you (28). To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify (29). To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify (30). In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes (31). To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy (32). Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link (33).
9.11 Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
9.12 Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
10. Counterfeit Goods Policy
(1) At The Alt Reserve, we are firmly committed to upholding the authenticity and integrity of all Pokémon products sold through our platform. (2) We source exclusively from verified distributors and trusted wholesale partners to ensure that every item we offer is factory-sealed and 100% genuine.
(3) The Alt Reserve does not deal in replicas, unofficial merchandise, or counterfeit products of any kind. (4) All stock is inspected to confirm it meets original manufacturer standards in terms of quality, packaging, and condition before being sold.
(5) If you believe you have received a counterfeit or tampered product, you must contact us immediately at support@thealtreserve.co.uk so we can investigate and resolve the matter. (6) We take all such reports seriously and will act promptly to address any concerns regarding authenticity.
(7) Customers who attempt to return items that are fake, opened, swapped, or otherwise tampered with will be permanently banned from placing future orders. (8) We reserve the right to block accounts, cancel pending transactions, and take any further action we deem necessary to protect our platform and our customers.
(9) The Alt Reserve reserves the right to report and pursue legal action against any individual or entity found attempting to introduce counterfeit goods into our supply chain or product listings. (10) We will cooperate fully with intellectual property rights holders, anti-counterfeiting authorities, and brand enforcement teams to assist with investigations as needed.
(11) We maintain a strict zero-tolerance policy toward all forms of counterfeiting activity, including the sale, substitution, repackaging, or modification of official Pokémon Trading Card Game products.
11. Products and Availability
(1) All products listed on The Alt Reserve website are subject to availability and may be withdrawn or modified at any time without notice. (2) While we make every effort to keep product listings up to date, we do not guarantee that items appearing as in-stock will be available at the time of purchase or dispatch.
(3) Product descriptions, images, and specifications are provided to the best of our ability and are intended for informational purposes only. (4) Packaging may vary from images shown due to changes from the manufacturer or regional variations. (5) We do not guarantee that the colours, layouts, or details displayed on your device precisely reflect the physical product.
(6) Pre-order products are offered with estimated release or dispatch dates provided by suppliers. (7) These dates are subject to change, and The Alt Reserve is not liable for any delays in shipment caused by manufacturer hold-ups, distributor issues, or unforeseen logistical factors. (8) We reserve the right to cancel or refund pre-orders in the event of allocation issues or supplier shortages.
(9) All pricing is subject to change without prior notice and may vary depending on stock availability, distributor pricing, or promotional offers. (10) Prices displayed at the time of order placement are final unless an error or mispricing is identified prior to dispatch.
(11) The Alt Reserve reserves the right to limit the quantity of specific products available to a single customer or household in order to protect inventory levels and discourage bulk purchasing or reselling behaviour. (12) We may cancel or adjust orders that breach these limits without notice.
(13) In the rare event that an ordered item becomes unavailable after your purchase is confirmed, we will notify you as soon as possible and offer either a refund or suitable replacement.
12. Order Processing and Cancellations
(1) All orders placed through The Alt Reserve are subject to acceptance and availability. (2) Once your order is placed and payment is confirmed, you will receive an email confirmation acknowledging that your order has been received.
(3) Orders are processed during business days (Monday to Friday, excluding UK public holidays). (4) We aim to dispatch all in-stock items within 1–3 working days, but processing times may vary depending on order volume and product type.
(5) Customers may request an order cancellation prior to dispatch by contacting support@thealtreserve.co.uk. (6) We will make every effort to honour cancellation requests, but once an order has been processed or shipped, it cannot be cancelled.
(7) The Alt Reserve reserves the right to cancel an order at any time for reasons including, but not limited to: suspected fraud, pricing errors, inventory issues, or breach of these Terms and Conditions. (8) If an order is cancelled by us after payment has been taken, you will be issued a full refund to your original payment method.
(9) In the event of a system or stock error, where products are listed incorrectly or unavailable, we reserve the right to cancel affected orders and notify you promptly with refund details.
(10) We are not responsible for failed or incomplete orders resulting from issues with your payment provider, internet connection, or checkout errors. (11) If you do not receive an order confirmation, please check your spam folder or contact us for assistance.
13. Payment Terms
(1) All prices displayed on The Alt Reserve website are listed in GBP (£) and include applicable UK VAT unless otherwise stated. (2) Payment must be received in full before any order is processed, confirmed, or dispatched.
(3) We accept a range of secure payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and any other payment options offered through our checkout platform via Shopify. (4) All transactions are processed using secure, PCI-compliant payment gateways to ensure the protection of your data.
(5) Payment details entered at checkout must be authorised by the cardholder or account owner. (6) Orders made using unauthorised or fraudulent payment information will be cancelled and may be reported to the relevant authorities.
(7) In the event of a payment failure, declined transaction, or suspected fraud, The Alt Reserve reserves the right to cancel the order without notice. (8) We may also request additional verification before accepting or dispatching high-value orders.
(9) If a chargeback or payment dispute is raised without first contacting us to resolve the issue, we reserve the right to suspend the associated customer account and prohibit future purchases.
(10) Promotional codes, discounts, and store credits must be applied at checkout and cannot be added retroactively. (11) Only one promotional code may be used per order unless explicitly stated otherwise.
14. Shipping Policy
(1) The Alt Reserve aims to dispatch all in-stock orders within 1–3 working days from the time payment is received. (2) Orders are processed Monday through Friday, excluding UK public holidays. (3) While we make every effort to meet these timelines, occasional delays may occur during high-demand periods or due to courier service issues.
(4) All orders are shipped using trusted delivery partners such as Royal Mail and DPD depending on the shipping method selected at checkout. (5) A tracking number will be provided via email once your order has been dispatched.
(6) Shipping rates are calculated based on the total weight, size, and destination of the parcel. (7) The final shipping cost will be displayed at checkout before payment is confirmed.
(8) The Alt Reserve only ships to UK addresses at this time unless otherwise stated. (9) We do not currently offer international delivery. (10) It is the customer’s responsibility to provide accurate shipping details at the time of ordering. (11) We are not liable for lost, delayed, or undelivered parcels due to incorrect or incomplete address information.
(12) If a parcel is returned to us due to an undeliverable address or failure to collect from a local depot, the customer will be responsible for covering the cost of redelivery.
(13) Once a parcel has been dispatched, ownership and risk of loss transfer to the customer. (14) We are not responsible for any delays or disruptions caused by courier services, weather, customs, or other external factors beyond our control.
(15) In the event that your parcel is lost or damaged in transit, please contact us within 7 working days of the expected delivery date so we can investigate and assist with a resolution. (16) Claims made beyond this timeframe may not be eligible for compensation.
15. Returns and Refunds
(1) We accept returns for sealed, unopened products within 14 days of the delivery date. (2) To qualify for a refund, items must be returned in their original condition and packaging, free from any signs of tampering or damage.
(3) To initiate a return, please contact us at support@thealtreserve.co.uk with your order number and a brief explanation of the reason for return. (4) We will review your request and provide further instructions, including the appropriate return address and any applicable reference details.
(5) Opened, used, or tampered products—including individual booster packs or boxes—are not eligible for return or refund unless confirmed to be faulty. (6) If your item arrives damaged or defective, you must notify us within 48 hours of delivery and include clear photographic evidence to support your claim.
(7) Once we receive and inspect the returned product, approved refunds will be issued to your original payment method within 5–10 business days. (8) Return shipping costs are the responsibility of the customer unless the product was delivered in error or found to be faulty upon inspection.
(9) We do not offer refunds for: (a) a change of mind after a product has been opened, (b) dissatisfaction with pack contents or pull rates, or (c) minor cosmetic imperfections to external packaging that do not affect the usability or condition of the product inside.
(10) Refunds will only be processed once the returned item has been received and verified by our team. (11) We reserve the right to reject any return that fails to meet the above criteria or appears to have been deliberately tampered with.
16. Pre-Orders
(1) The Alt Reserve may offer select products for pre-order, allowing customers to reserve upcoming items prior to their official release or restock. (2) Pre-order items will be clearly marked on the product page with estimated dispatch or release dates provided by the manufacturer or supplier.
(3) All pre-orders must be paid in full at the time of purchase. (4) Your order will be reserved and shipped once the item is in stock and available for dispatch.
(5) Please note that all release dates are subject to change based on supplier availability, distribution delays, or changes by the manufacturer. (6) The Alt Reserve is not responsible for delays outside of our control and cannot guarantee specific delivery dates for pre-order items.
(7) If your order includes both in-stock and pre-order items, we may choose to hold the full order until all products are available for shipment. (8) Alternatively, you may be given the option at checkout or via email to split the shipment—additional shipping fees may apply in such cases.
(9) You may request to cancel a pre-order at any time before the item is dispatched by contacting support@thealtreserve.co.uk. (10) Cancellations made after dispatch will be subject to our standard Returns & Refunds policy (Section 10).
(11) In rare circumstances, pre-orders may be cancelled by us due to product allocation issues, supplier errors, or unexpected stock limitations. (12) In such cases, you will receive a full refund to your original payment method.
(13) The Alt Reserve reserves the right to limit the quantity of pre-order items available per customer to prevent unfair purchasing practices or bulk buying.
17. Force Majeure
(1) The Alt Reserve shall not be held liable for any failure or delay in performing our obligations under these Terms of service due to circumstances beyond our reasonable control. (2) Such events may include, but are not limited to: natural disasters, fires, floods, pandemics, strikes, labour disputes, transport delays, customs issues, supply chain disruptions, war, civil unrest, governmental restrictions, power outages, or failures of telecommunications networks.
(3) In the event of a force majeure occurrence, we will take all reasonable steps to minimise disruption and resume services as soon as practically possible. (4) However, we reserve the right to suspend, delay, or cancel affected orders or obligations without liability.
(5) Customers will be notified of any material delays or issues resulting from a force majeure event, and where applicable, may be offered alternative options such as refunds, store credit, or revised delivery timelines.
(6) The performance of our contractual obligations shall be deemed suspended for the duration of the force majeure event, and we shall be granted a reasonable extension of time for performance following the conclusion of such an event.
18. Changes to Terms
(1) The Alt Reserve reserves the right to update, modify, or revise these Terms and Conditions at any time, without prior notice, to reflect changes in our business practices, legal requirements, or the services we offer. (2) Any changes will take effect immediately upon being posted on our website, unless otherwise stated.
(3) It is your responsibility to review the Terms and Conditions periodically to ensure you are aware of the most current version. (4) Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
(5) If a significant change is made that materially affects your rights or obligations, we may provide additional notice via email or through a banner on the website, but we are not obligated to do so.
(6) Should you disagree with any revised terms, your only recourse is to discontinue use of our website and services.
19. Contact Information
(1) If you have any questions, concerns, or feedback regarding these Terms and Conditions, or require assistance with an order or account, you may contact us using the details below.
(2) Our customer support team is available Monday to Friday (excluding public holidays), and we aim to respond to all enquiries within 1–3 business days.
(3) You can reach us via:
Email: support@thealtreserve.co.uk
Business Hours: 9:00 AM – 9:00 PM (GMT), Monday to Friday
(4) For legal or formal correspondence, including DMCA notices or privacy-related requests, please use the email above and include the relevant subject line for faster processing.