Shipping policy

14. Shipping Policy

(1) The Alt Reserve aims to dispatch all in-stock orders within 1–3 working days from the time payment is received. (2) Orders are processed Monday through Friday, excluding UK public holidays. (3) While we make every effort to meet these timelines, occasional delays may occur during high-demand periods or due to courier service issues.

(4) All orders are shipped using trusted delivery partners such as Royal Mail and DPD depending on the shipping method selected at checkout. (5) A tracking number will be provided via email once your order has been dispatched.

(6) Shipping rates are calculated based on the total weight, size, and destination of the parcel. (7) The final shipping cost will be displayed at checkout before payment is confirmed.

(8) The Alt Reserve only ships to UK addresses at this time unless otherwise stated. (9) We do not currently offer international delivery. (10) It is the customer’s responsibility to provide accurate shipping details at the time of ordering. (11) We are not liable for lost, delayed, or undelivered parcels due to incorrect or incomplete address information.

(12) If a parcel is returned to us due to an undeliverable address or failure to collect from a local depot, the customer will be responsible for covering the cost of redelivery.

(13) Once a parcel has been dispatched, ownership and risk of loss transfer to the customer. (14) We are not responsible for any delays or disruptions caused by courier services, weather, customs, or other external factors beyond our control.

(15) In the event that your parcel is lost or damaged in transit, please contact us within 7 working days of the expected delivery date so we can investigate and assist with a resolution. (16) Claims made beyond this timeframe may not be eligible for compensation.